What is an Internal Customer Survey?

An Internal Customer Survey is a tool for gathering feedback from employees who use your internal services. For example, understanding how your people feel about the service they receive from Finance, IT, or HR.

It is an effective way for internal service functions to understand the experiences and needs of end users.

What are the benefits?

• Strengthen your service delivery by understanding how your internal customers experience your services.
• Use feedback to understand what is working well and less well and what the priorities should be for change.
• Ensure that your service development plans are based on a strong evidence base
• Monitor and evaluate your services.