Insights
This webinar originally took place on Thursday 23 October 2025
Volunteers are at the heart of mission delivery in the voluntary sector – yet many organisations struggle to engage and retain them. A lack of engagement not only risks retention but also impacts an organisation’s ability to deliver on its purpose.
We explored how to understand and improve volunteer engagement, drawing on real examples from across the sector. You’ll hear stories of what happens when engagement is overlooked, learn why and how to measure it effectively, and gain practical tools and approaches to take back to your own organisation.
We covered:
- Why volunteer engagement matters – and what can happen when it goes wrong
- How to measure engagement, and what areas to focus on for greatest impact
- Tools and approaches to help you gather and act on feedback
- Real examples from UK voluntary sector organisations
This webinar is designed for people leaders in voluntary organisations who want to strengthen their volunteer experience and, ultimately, their organisation’s ability to deliver on its mission
