Our Survey Process – How we work with you

Our experience

We’ve worked with over 120 clients to survey 95,000 people, across over 175 countries and in many languages including Arabic, Hindi, Nepali, Russian, Tajik, and Urdu.

We strongly value our long-standing relationships with not-for-profit organisations across the world.

We have significant experience in survey design, maximising response rate, obtaining the most insight from results, and prioritising areas for focus. We take a collaborative approach, and seek to be as flexible as possible.


Our survey design process
(Click for a more detailed view)


Our custom approach

Every organisation is different. Our approach is to understand your unique needs, and develop your survey to deliver the best outcomes for you.

We provide a key factor analysis to identify the key drivers of engagement in your organisation. We provide complete confidentiality and anonymity for your people. We never disclose any individual survey responses, and only report results for groups of at least the minimum size agreed.

We offer a full analysis of the survey results, together with feedback to your SMT and can work with you to help to identify the key areas to focus on.


Our not-for-profit engagement database

We have one of the largest not-for-profit engagement databases in the world, which provides you with a wide range of organisations to benchmark with. Comparing your results with others’ brings another dimension to your survey, and deepens your insight into your organisation’s position in the sector.

Our ongoing programme of research into engagement across the not-for-profit sector throughout the world, serves to increase knowledge and helps to develop more effective surveys.

Our technology platform

The technology and methodology being used in our space is always developing and we want to offer our clients the most effective tools to help to understand and sustain the highest levels of employee and volunteer engagement.

Our survey platform, ViewPoint, is better suited to meet the needs of organisations and allows clients to see and explore their survey results on screen in real-time, using online interactive dashboards.


Key aspects of ViewPoint are:

  • Provision of Tableau-based online dashboards so that clients can explore results and drill down live, on screen
  • Action planning module – enabling the capture and tracking of actions from the survey throughout the organisation
  • Templates for managers to use to report on themes and progress
  • Pulse module allowing clients to run their own pulse surveys – enabling much more frequent listening and measurement
  • Handling of online surveying in many languages


If you are interested in exploring the platform and getting an inside look into how it can facilitate your employee or volunteer survey, feel free to get in touch:

or call +44(0)1865263720



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Our partners

Association of Mental Health Providers AVM AVSM Charities HR Network Charity Comms Heritage Volunteering Group Hospice UK Humentum National Care Forum National Union of Students NCVO Voluntary Organisations Disability Group

Get in touch

+44 (0)1865 263720

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2nd Floor
11-12 Cornmarket Street

Company No: 4509427