Engagement Survey FAQs
Click on a question to reveal the answer.
Click on a question to reveal the answer.
We’ve worked with over 120 clients to survey 95,000 people, across nearly 200 countries and in many languages. We work in four key sectors: UK Third Sector, UK Social Care, INGOs and International Organisations.
Each project is assigned two members of our research team. You will have regular contact from your consultant and ongoing support.
We have run hundreds of engagement surveys, which means you can benchmark your results against organisations of a similar size or who perform a similar function. This enables you to contextualise your results and get a much fuller understanding of their significance.
To protect confidentiality you must choose a minimum of 10 peers from our peer database but there is no maximum number. We recommend that you choose organisations to benchmark against that work in a similar sub-sector as you, and from survey results from the last 2-3 years.
Getting information about your employees’ or volunteers’ demographics enables you to dig deeper and identify areas for improvement and areas that are working well.
The demographic questions relate to the respondent themselves; age, gender, ethnicity, religion etc. or to their role; management level, length of service, department etc.
The survey is anonymous and confidentiality is protected by the rule of 7 which is that if there are less than 7 people in a particular demographic group, you will be unable to report on this. However, they will count towards the overall results. The rule of 7 can be increased if you are worried about confidentiality.
It is important to make the demographic choices broad enough to be meaningful but also not so narrow that the data you receive cannot be reported on. This is something that your Agenda consultant will advise you on in the design stage of the survey process.
We use the definition of engagement as: “Engagement is when the organisation values the employees and when the employees value the organisation.” We have an engagement index, which reflects this notion, and each organisation we work with is provided with their own key drivers of engagement to demonstrate what correlates engagement for them.
Yes. People Surveys are becoming increasingly popular, as organisations understand the importance of engagement to drive retention and quality of service delivery throughout all people who work for the organisation, both as employees and volunteers.
Running a people survey works in much the same way as an employee or volunteer survey. When reporting, we can disaggregate responses from volunteers and employees.
We are able to distribute surveys online via email or in paper format. Email is more cost effective but paper surveys are also useful for people who work in the field or are not computer literate. A combination of these methods can help to improve the response rate.
Paper questionnaires can be sent to the employee or volunteer either at home or work, and include a freepost envelope.
The web and paper surveys can be customised with your organisation’s branding and logo which gives you a sense of ownership for the survey and provides the respondent with a platform which they recognise and trust. We can also set individual passwords for access to the online system, or one generic password for all.
We have a bank of questions that we use which can be customised to match your organisation’s terminology. These questions can be benchmarked against other organisations we have worked with.
There are around 80 questions in the bank and you can choose as many or as few as you wish. Some organisations want a very detailed analysis of their people, whereas others find that fewer questions encourages a greater response rate.
Certainly. This is a particularly good idea when you would like feedback on something specific to your organisation. The only drawback to using your own questions is that you will not be able to benchmark the results with your peer group.
We use a 5 point scale of Strongly Agree, Agree, Neither Agree Nor Disagree, Disagree, Strongly Disagree. This is the industry standard which means that if you have done a survey in the past with most other providers, we are able to match the questions to our own and load the responses into the online survey program, enabling you to benchmark against your own previous results.
It provides respondents with an option when answering questions which may not apply to them and also doesn’t force people into false positivity or negativity.
Yes. We have run global surveys for over 50 INGOs and International Organisations, reaching people in nearly 200 countries, and in many languages. We have the capability to translate your survey into any language.
It is up to you who will be taking the survey, whether you decide to roll it out to all of your people, including temporary contracts and bank workers, or only to permanent staff or volunteers. It is a good idea though, if you intend to only survey a sample, to ensure that you are representing the range of people within the organisation. We find that most organisations undertaking a survey will survey all of its people.
Once the survey has closed, we will analyse the results and produce a number of reports for you:
Benchmark results against your chosen peers. We have done over 120 engagement surveys, which means you can benchmark your results against organisations of a similar size or who perform a similar function. This enables you to contextualise your results and get a much fuller understanding of their significance.
All of these reports are provided as standard and alongside this, you can run your own demographic reports online to your specification. You will continue to have access to this for as long as you need.
Yes. It depends on the level of data you have from your previous survey as to whether we can compare results by the whole organisation and department but we can usually provide comparisons at least for the whole organisation and often by department too, providing there is enough similarity between your scale and questions.
Open questions allow your people the freedom to give feedback to the organisation, and share their ideas in their own words. The two we usually use are: ‘What is the best thing about working for this organisation?’ and ‘What one thing would you change about working for this organisation?’
When analysing your results, our research team will take a random sample of 100 responses for each question and group them into categories and report on this. You will also get a report with all of the open question responses which are anonymous and can be filtered by department.
The survey can be launched whenever you like, though we will provide guidance on particularly good or bad times of the year, such as around holidays.
The survey can be live as long as you would like it to be. Usually organisations like to have their survey live for three weeks with an additional one-week contingency period.
Response rates can vary by organisation and by sub-sector but our average response rate for Employee Surveys is 75% and our average response rate for Volunteer Surveys is 25%. See our blog on survey response rates.
Throughout the duration of your survey, you will be in regular contact with your Agenda project lead who will advise you on how to maximise your response rate. We recommend that you check the response rates regularly by department, which is easy using our online tool. Using a mixture of paper and online questionnaires can drive up the response rates of organisations whose people work in the field and do not have access to a computer.
Being in contact with your employees and volunteers with regular updates by email improves response rates and it is also important to demonstrate that managers are championing the survey.
Yes. Please contact us to find out about how we work with you on your survey.
The cost of a survey is dependent on the size of your organisation and the scale of work involved. We usually like to meet with a potential client before a proposal is submitted. For more information, please email Clare Harris.
This is discretionary –some organisations conduct a survey annually, some every two years, some less frequently.
Contact our Head of Business Development Clare Harris if you would like more information about running undertaking an employee or volunteer engagement survey.