Who else have you worked with?

We’ve worked with over 120 clients to survey 95,000 people, across nearly 200 countries and in many languages. We work in four key sectors: UK Third Sector, UK Social Care, INGOs and International Organisations.

Who would we be working with? (The team)

Each project is assigned two members of our research team. You will have regular contact from your consultant and ongoing support.


How does reporting work?

Once the survey has closed, we will analyse the results and produce a number of reports for you:

  • Whole Organisation analysis report – which sets out the results for the whole organisation in comparison with the benchmark
  • Single departmental analysis report – which sets out the results for each department in comparison with the whole organisation and the benchmark
  • Multi department analysis report – which sets out the results for all departments in one report
  • Significant differences report – which for each question identifies any demographic group which is significantly different from the whole organisation.
  • Open Questions report – this is the analysis of the open questions used in your survey

Benchmark results against your chosen peers. We have done over 120 engagement surveys, which means you can benchmark your results against organisations of a similar size or who perform a similar function. This enables you to contextualise your results and get a much fuller understanding of their significance.

All of these reports are provided as standard and alongside this, you can run your own demographic reports online to your specification. You will continue to have access to this for as long as you need.

We have done a survey with another supplier, can we compare the results?

Yes. It depends on the level of data you have from your previous survey as to whether we can compare results by the whole organisation and department but we can usually provide comparisons at least for the whole organisation and often by department too, providing there is enough similarity between your scale and questions.

What is the benefit to asking open questions and how do they work?

Open questions allow your people the freedom to give feedback to the organisation, and share their ideas in their own words. The two we usually use are: ‘What is the best thing about working for this organisation?’ and ‘What one thing would you change about working for this organisation?’

When analysing your results, our research team will take a random sample of 100 responses for each question and group them into categories and report on this. You will also get a report with all of the open question responses which are anonymous and can be filtered by department.

Response Rate

What are your average response rates?

Response rates can vary by organisation and by sub-sector but our average response rate for Employee Surveys is 75% and our average response rate for Volunteer Surveys is 25%. See our blog on survey response rates.

How can we improve our response rate?

Throughout the duration of your survey, you will be in regular contact with your Agenda project lead who will advise you on how to maximise your response rate. We recommend that you check the response rates regularly by department, which is easy using our online tool. Using a mixture of paper and online questionnaires can drive up the response rates of organisations whose people work in the field and do not have access to a computer.

Being in contact with your employees and volunteers with regular updates by email improves response rates and it is also important to demonstrate that managers are championing the survey.

Can Agenda report the results back to SMT?

Yes. Please contact us to find out about how we work with you on your survey.

Our partners

Association of Mental Health Providers AVM AVSM Charities HR Network Charity Comms Heritage Volunteering Group Hospice UK Humentum National Care Forum National Union of Students NCVO Voluntary Organisations Disability Group

Get in touch

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11-12 Cornmarket Street

Company No: 4509427