Our Survey Process – How we work with you

Our experience

We’ve worked with over 120 clients to survey 95,000 people, across over 175 countries and in many languages including Arabic, Hindi, Nepali, Russian, Tajik, and Urdu.

We strongly value our long-standing relationships with not-for-profit organisations across the world.

We have significant experience in survey design, maximising response rate, obtaining the most insight from results, and prioritising areas for focus. We take a collaborative approach, and seek to be as flexible as possible.


Our survey design process
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Our custom approach

Every organisation is different. Our approach is to understand your unique needs, and develop your survey to deliver the best outcomes for you.

The survey can be completed online using our custom ‘Reflections’ survey software. You can track responses and generate easy-to-read graphical reports at any time. ‘Reflections’ helps you to disaggregate your results as deeply as possible, getting to the heart of what people feel, across departments, units, and countries.

We provide a key factor analysis to identify the key drivers of engagement in your organisation. We provide complete confidentiality and anonymity for your people. We never disclose any individual survey responses, and only report results for groups of at least the minimum size agreed.

We offer a full analysis of the survey results, together with feedback to your SMT and can work with you to help to identify the key areas to focus on.


Our not-for-profit engagement database

We have one of the largest not-for-profit engagement databases in the world, which provides you with a wide range of organisations to benchmark with. Comparing your results with others’ brings another dimension to your survey, and deepens your insight into your organisation’s position in the sector.

Our ongoing programme of research into engagement across the not-for-profit sector throughout the world, serves to increase knowledge and helps to develop more effective surveys.

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Our partners

Association of Mental Health Providers AVM Charities HR Network Charity Comms CHS Alliance Heritage Volunteering Group Hospice UK Humentum National Care Forum National Union of Students NCVO Voluntary Organisations Disability Group

Get in touch

+44 (0)1865 263720

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Agenda Consulting
27 Park End Street

Company No: 4509427